When I’m trying to import an app return it keeps saying there is no data.

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• I’m trying to pull in a Taxes To Go return and the program keeps asking me for a Social Security number.

  If the program is asking for a Social Security Number when you are pulling a Taxes To Go return from Import App User (ProWeb) or Pull From Pro App (Desktop), this means the taxpayer did not complete the My Tax Return section in the app and did not ...

• The taxpayer is using my branded Taxes To Go app, but I can’t see them in my queue

  If you are trying to pull in a Taxes To Go return from your Branded App Queue but aren't able to find it in the list, there are a few troubleshooting steps we recommend: Verify the taxpayer has submitted their information to you. You can do this by ...

• Will information from last year’s app pull forward into this year's app?

  No. For security purposes, every year we discard the data entered into the prior year’s app. Any information entered by the user into the app is only specific to the current tax year and will not carry forward to the app when they use Taxes To Go in ...

• I sent documents to the app to be signed, but the taxpayer doesn't see them.

  First, we recommend trying to send the documents to be signed again. It's possible there was an issue sending the first time. After verifying the documents have sent successfully from your program, be sure to have the taxpayer refresh (or even close ...

• Why don’t I see my branded Taxes To Go app in the app store?

  Your branded Taxes To Go app is not in the app store. The branding is just a filter over the base Taxes To Go app. The branding is applied when the user logs into the app with the information entered on the Referral Link website.