Why don’t I see my branded Taxes To Go app in the app store?

• Related Articles

• The taxpayer is using my branded Taxes To Go app, but I can’t see them in my queue

  If you are trying to pull in a Taxes To Go return from your Branded App Queue but aren't able to find it in the list, there are a few troubleshooting steps we recommend: Verify the taxpayer has submitted their information to you. You can do this by ...

• The taxpayer sent me documents in Taxes To Go, but I don’t see them

  Documents sent to you via the Taxes To Go mobile app are available to you almost instantly in desktop or ProWeb. If the taxpayer has sent you documents via Taxes To Go but you cannot see them in the return: 1. Have you claimed the taxpayer's app ...

• My taxpayer accidentally downloaded the generic Taxes To Go app. Can I switch it to branded?

  Unfortunately, once the generic Taxes To Go app account has been created, there isn’t a way to switch the account to branded. The branding is tied directly to the taxpayer's email address that you use to send out the referral link from Account Hub. ...

• How does a taxpayer get my branded Taxes To Go app?

  Your clients will get your branded Taxes To Go app when they use your custom Referral Link. The link is available in your Account Hub and in your Software, and you can copy and paste it into an e-mail or text message to your clients, or you can put ...

• Taxes to Go Guide for Tax Preparers

  Taxes to Go allows you and your customers to share documents back and forth quickly and securely. For instructions on how to use Taxes to Go in the program, please download the PDF below: