Why isn't my customer's return showing in my Taxes To Go queue?
If a taxpayer is using the Taxes To Go app with your company's branding on it, when they submit their information it will arrive in your Taxes To Go queue within seconds.
If a taxpayer sends you their information and you don’t see it in your program after some time, close and reopen the program. If the problem persists, see our knowledgebase article here for guidance on what to do next.